Shipping & Return Policy
Enjoy FREE Shipping on orders of USD150+ (or equivalent international currency)
Within the United States and territories:
- US orders under USD 150 - 5-8 Business Days: USD 7
- US orders under USD 150 - 3-4 Business Days: USD 18
- AU orders under AUD 210 - 10-15 Business Days: AUD 17
- Canada orders under CAD 192 - 10-15 Business Days: CAD 13
- UK orders under GBP 111 - 10-15 Business Days: GBP 6
- Germany orders under EURO 134 - 10-15 Business Days: EURO 7
*During special, limited time promotions, Free Shipping threshold may be lower.
**Average delivery times are based upon the information provided by the shipping carriers. All shipping carriers are experiencing extended delivery timeframes due to COVID19 and we appreciate your understanding during these challenging times. For the most up to date delivery date of your order, please check the tracking number found on your shipping confirmation email.
***Orders are shipped within 1 business day and you will receive tracking information via email and text (if opted in) soon after they are shipped.
****International orders may not see a scan for several days while going through the customs process in the destination country as the shipping carriers don't have access to the package until it is released from customs.
At Kalaia we offer a 30-day money back guarantee on all orders. If you are not satisfied with a product you may return it within 30 days of purchase for a full refund or to receive a substitute product.
Please contact us at firstname.lastname@example.org with the order number to initiate the refund process. Please allow 3 business days from the time Kalaia receives the returned products to process the refund to the original payment method or to process the shipment of the substitute order.
*Shipping costs are non-refundable.
**International orders must be returned to the USA.